The Coleman-Kirsch Team and First Niagara Mortgage are committed
to satisfying each customer to a degree that they
will encourage their friends, relatives and co-workers to
utilize our services when in need of a mortgage planner.
First Niagara Mortgage has provided mortgage banking services to
thousands of satisfied clients over the years.
We provide exceptional service and a reputation for honesty, integrity and financial reliability are the building blocks that support our organization.
The following principles represent the commitment made to each client we are given an
opportunity to serve. These principles have been established,
affirmed, and are practiced by each member of our very talented and
dedicated team.
We have decided that without exception we will...
Determine our client's needs by asking pertinent questions to
fully understand their individual situation.
Create mortgage solutions that complement our client's overall
financial strategy, allowing them to most effectively accomplish
their short and long term financial goals and objectives.
Eliminate the fears that many homebuyers have about obtaining a
mortgage loan and earn their confidence as a trusted advisor.
Respect our client's time to minimize the amount of effort
required them by applying our knowledge, experience, and
resourcefulness.
Use state-of-the-art technology to complement our customer
service, making adjustments when necessary to avoid overwhelming
our clients who are less technically proficient.
Communicate regularly and proactively with our clients to keep
them informed of the status of their loan and to reduce the stress
that is associated with uncertainty.
Ensure smooth, on time closings with anticipated costs and terms.
Provide our client's future home loans with
little effort on their part, by means of our Annual Mortgage Review.
Measure our success by our client's willingness to confidently
recommend us.
Take full responsibility for our actions and be honest at all
times.
Seek to improve the quality of service we provide by encouraging
each client to critically evaluate our performance.
| The Coleman-Kirsch Team of Tricia Coleman, Amy Kirsch and Teresa Shaddick work together to provide mortgage services that surpass what you would normally expect. The combined experience of three mortgage professionals coupled with the efficiency of working as a team make our customer's mortgage process pleasurable.
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| The Coleman-Kirsch Team works diligently to professionally process your loan from first contact through closing. Their experience will ensure customers are receiving the best loan product for their individual needs, while the team concept takes advantage of working together to close your loan as quickly as possible. |
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